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It’s A Small World (Wide Web) After All

September 24, 2007 Blog No Comments

It’s A Small World Disney’s miniature, multi-ethnic, animatronics, were right! In my entire career in technology I don’t believe that I have ever experienced such an Alice in Wonderland day as I did this weekend. I bounced around cyberspace in and out of virtual reality, real reality, and around the globe until it almost became a blur.I had the opportunity to once again participate in something the world has never seen before. This is about creating a virtual product, of a virtual object, uploaded to actual servers, to be distributed to virtual representations of actual people, during a virtual event, of an actual organization, in a virtual world, to download into the actual world, printed, and built into an actual 3D model of that virtual object.

 

My company; Paper Model, Inc. has been participating in ecommerce over the Internet since the last century. I was awarded a patent a few years back, on a concept I implemented more than a decade ago, V-E-Tailing, Virtual Electronic Retailing.

This is a concept that once it was accepted and we put it into practice, now seems obvious, but in the mid-nineties, selling products over the Internet was a new concept. Selling products that didn’t really exist in real life was unheard of. I’m not speaking of course, about taking my customers money and running off with it without providing them with a product. I’m speaking about selling products that are as ephemeral as the electrons that make up the very Internet itself.

These products are specialty advertising objects and educational school projects; see http://www.PaperModelsInc.com. They can range from a Boeing 737 to an Ice Cream Sundae, to Chevy Silverado pick up truck to Notre Dame, and from The Mission San Diego to Capital Building in Washington, D.C. All architecturally true to their originals, but as true as they are, they also really don’t exist; at least not in the world we live. They are all electrons moving through the air & over the wires and charged particles on iron oxide computer disks.

These “products” are all pdf files, that when purchased, downloaded, printed, and with scissors, and a little glue & time, build into a three-dimensional replicas of their original real counter-parts. Imagine wanting or needing an accurate replica of say, The Alamo, in San Antonio, Texas for your child’s school project. Where do you turn?

At www.PaperModelsInc.com, you can download a pdf and a complete history into your home, print it from an ordinary printer on ordinary paper, at 8:30 on a Sunday night, all for under $10. For anyone who has had school aged children, you will understand why Sunday night is so important. None of this prepared me for Saturday.

Earlier this week I had the opportunity to work with The American Cancer Society. The ACS has a strong presence; actually they have their own island headquarters in Second Life. For those who have never experienced Second Life, it’s something you must try. You really haven’t experienced the Internet or completely understand where the Internet is going until you’ve walk around the virtual environment of Second Life (SL), www.SeconfLife.com.

Second Life is similar to playing a video game, on-line. You can sign-up and participate for free, but to really experience the far-reaching implications of this virtual world, you will need to set up an account. It’s inexpensive, about $6 per month and easy to do. I’ll ask you to experience SL for yourself to save space here and I’m sure that SL will be the subject of many of my future blogs. When you go to Second Life, look me up, my name is Lon Sands.

I had the opportunity to participate in the ACS’ Island Dedication Ceremony and on-going events on Sunday. The dedication ceremony started with some very heart-felt opening speeches & beautiful music, trees swaying in the breeze, the birds were singing, and it all ended in a fireworks spectacular. What comes next is what made this particular day so unusual.

 

 

 

American Cancer Society Memory TreeThe place where you are transported on ACS Island is a plaza on the shore of an ocean and in front of their virtual, American Cancer Society Second Life Headquarters. In a park in the very front of their building stands a grand old tree that looks to be more than 200 years old. On and around that tree are what appears to be fireflies that flicker and fly around the tree. These represent the souls of loved ones we’ve lost to cancer. It is a beautiful representation of a virtual tree in a virtual world, on the virtual grounds of an actual real life organization, or as a Second Lifers calls it, First Life. We agreed to recreate that virtual tree, The American Cancer Society, Memory Tree, as one of our paper models to distribute all of the participants at Sunday’s Dedication Ceremony.

Many of our paper model designers are in Russia. Doing business in cyberspace, allows my company to be based in San Diego, California, while I live in Gilbert, Arizona, and our designers are in Moscow, St. Petersburg, and throughout the Ukraine. To develop our models, I specify the model we need, the designers then use the Internet to research that object or landmark, then use Auto-CAD to develop the model. Once complete they upload it to a development server, and send me an email that it’s there. We test it and after a series of comments, approve and place into the paper models store.

I’ve never actually met any of my developers; I don’t actually have an office, communications is done through email and money wire transfers through Western Union, I have no employees, no inventory, no shipping, and no products. It’s fully automated from the time the client enters the store, selects a product, goes to check out, pays for it, and the revenue gets deposited into a bank account. It’s 100% Virtual.. Electronic… Retailing.

 

Lon Safko At American Cancer Society Memory TreeWith this particular paper model the development was a rush. We only had four days to develop the ACS Memory Tree from concept to finished deliverable product. The heat was on. The Russian developer took on the challenge and began designing the Memory Tree in his Auto-Cad and was sending me the photo updates when… Cox Communications, my I.S.P. (Internet Service Provider), when down. The day before the models were needed to be finalized and uploaded to our server for distribution at the ACS Event, my Internet went down. After nearly a half dozen telephone calls to Cox Tech Support, it was past 5:00 PM, Saturday My window of opportunity slammed shut! It wouldn’t be until Monday now before I could get their help. Monday was far to late. I needed access to the files uploaded by the designer in the Ukraine, which he uploaded to the San Diego server, so I can downloaded them to my Mac in Gilbert. And, I needed it now!

I called my partner in the paper model company, on his cell phone. This was a bit of a problem as he was currently traveling outside of the U.S. in Indonesia. I needed his help gaining access to the distribution server if and when I ever got access to the ACS Memory Tree files. This was getting complicated and I was out of time.

After sitting down and analyzing the resources I had at my disposal and the limitations I was face with, I came up with the following plan. When I thought about my plan before implementation, I realize that it sounded like something out of the Borne Identity, The Matrix, or maybe even James Bond. By now it was past 8:00 PM, dark and time was up. I grabbed my car keys and laptop and headed out into the night.

With my Mac laptop turned on and sitting on the console of my SUV, I drove slowly through neighborhood, carefully watching the WiFi signal bands on the top right of my menu bar. Finally, viola, full bars! I quietly pull my car into one of my neighbor’s driveway, put my car in park, switched on the interior lights, and went to work. This particular neighbor was out of town for the weekend and would never worry about a running vehicle parked in his driveway this late at night.

I had read and even taught about “hackers” hacking into people’s wireless from outside their homes only to send a flood of as many as 25,000,000 illegal SPAM email messages. I taught it, but I have never actually hacked into someone else’s wireless from the street. In less than a minute… I WAS IN. I now had complete access to the Internet from my car!

 

Lon Safko At Second Life American Cancer Society HeadquartersUsing my Yahoo email account, I downloaded all of my emails from my home account, which gave me access to the email that my partner had sent to me earlier that day from Indonesia, which contained the log-in information for distribution server in San Diego. I needed this to be able to upload the completed model pdf for later distribution. Bingo! Got it! There it was!

The next step was to access the I.P address of the development server where the completed model was stored by the Russian designer earlier that day using only FireFox and an I.P. address. Again, Bingo! There it was! Downloading Files!

All the while I was engaged in this espionage from my neighbor’s driveway, I was carefully watching for heads of the Gilbert police. Not because I was doing anything illegal, but I’m sure there were at least a half dozen neighbors that by now were very curious why there was a car in that driveway while no one was home, with the motor running, and the interior lights on, at that time of night.

O.K. I got all of the files downloaded to my laptop! Image jpg’s, pdf, dfx (CAD files). I go them all! But now, could I gain access to the distribution sever with the information that came from my partner in Indonesia? Open Server, type in the ftp address… Now the username… the password… Bingo, again! I’m in! Select files, uploading… Got it! They’re on the server!

Now, the last item I had was to let my contact from the ACS know that the finished files were uploaded and ready for tomorrow’s event and to send him backup copies. It was back to my Yahoo email, open my Palm Pilot to grab his email address, got it, Attach Files of the images and pdf, got it! Let’s hit send and keep my fingers crossed… “Email Sent Successfully”! Done! I did it!

I then quickly shut down the Mac laptop, set it on the passenger seat, put my car in reverse, backed out of the driveway, and headed home with success and this story. Now let’s recap what just took place.

 

American Cancer Society Paper ModelMy Russian designer in the Ukraine, completed the model in Russia, and uploaded it to my development server in San Diego, and sent me an email that it was complete to my home in Gilbert, Arizona. Because I didn’t have Internet access, I called my partner in Indonesia on his cell phone asking him to set up access to the distribution server in San Diego for me to upload the files. He sent me an email from Indonesia to Gilbert, which I still can’t get. I then cruised the neighborhood with a wireless enabled Mac Laptop until I find a signal, I hacked in, and I’m connected again. I used Yahoo to download all of my emails in the driveway, got the access code and the completed Russian files. Uploaded the files to the distribution server in San Diego from the driveway in Gilbert with the files from Russia the access information from Indonesia. I uploaded the a 3D virtual model file of the virtual object (The Memory Tree), in the virtual world Second Life, to be given out to virtual representations of actual people, at a virtual event, to be download into the actual world (First Life), to be printed and built up into an actual real world 3D paper model of the virtual Memory Tree.

Talk about Social Media! We truly are citizens of cyberspace.

The Dedication Event for the American Cancer Society went beautifully with a record turn out of virtual citizens of doctors, caregivers, ACS volunteers, survivors, and those currently fighting cancer.If you would like your own, American Cancer Society Memory Tree Paper Model, please visit my link at:

http://promo.papermodelsonline.com/yourfilename.pdf

Or go to the American Cancer Society Headquarters in Second Life, enter the main building, and see the download display on the right wall.

The ACS Memory Tree Paper Model is free, but if you feel as emotionally moved about this as I do, visit the American Cancer Society in Second Life at:

 

“American Cancer Society 143, 37, 23″

or you can find them on the web in First Life at:

 

http://www.cancer.org/docroot/home/index.asp

and please make a donation that will save the lives of our loved ones and possibly even you and me.

Lon Safko
Innovative Thinking

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"Social Media and Customer Care are rapidly coming together. This Second Edition is a must read for any professional who wants to stay on top of this rapidly changing topic. From the basics to long term Social Media  strategy, this is the only resource book to have on your desk."
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    Amazon Book Reviews

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    Amazon 6 Stars
    This book is an 800-pound guerilla when it comes to social media marketing. Four thumbs up!

    By: Jeff Lippincott "www.Jlippin.com" (Princeton, NJ USA)

    Great book! Loved it! It's huge and heavy and not particularly pricey. I found it to be well organized and well written. And it was certainly packed to the gills with content. There are 43 chapters split into three different sections: (1) Background basics & tactics, (2) Tools, & (3) Strategy. The chapters in the first part provide an introduction and framework regarding the book. The numerous chapters in the second part cover 100+ social media tools. And the last five or six chapters in the third part can help you do an audit of the social media marketing your company does (or doesn't do).

    The book is comprehensive. I haven't seen a book that covers so much and in such depth on the topic of social media marketing (or Internet Marketing). There were a ton of "Expert Insights" sprinkled throughout the text that really made the book shine. And each chapter ended with three summaries: (1) Commandments, (2) Conclusion, & (3) Readings & Resources. Each were well done. In particular the Readings & Resources for each chapter were better than most books have at the end of an entire book. 6 stars!

    PS. To see the chapter titles and how the book is specifically organized I encourage you to peek at the Search Inside feature Amazon offers for this book. With 43 chapters there are a lot of chapter titles to read.

    Amazon 6 Stars
    A Comprehensive Social Media Resource

    By David J. Perdue "MINDSTORMS author" (St. Paul, MN)

    Ask a hundred people what "social media" is, and you may get a hundred different definitions. Frankly, social media doesn't just connect people--it baffles them, too. The authors of "The Social Media Bible," however, have made a considerable attempt at creating a resource that helps readers gain an overall understanding of the social media "ecosystem" (to put it in the authors' terms) and how the social media phenomenon relates to business.

    First, I think it's in order to discuss what this tome covers. Part I, Background Basics and Tactics, comprises the first 23 chapters. This section of the book defines social media, explains the different types of social media, and helps you understand why it's important. You get coverage here of everything from social networks to microblogging to virtual worlds. If you've read other books about social media, you may already be familiar with some of this content. If you're brand new to social media, you'll find it especially helpful.

    Part II, Tools, comprises chapters 24-38 and revisits the different categories of social media, focusing on current popular tools. The authors discuss each tool, focusing on who should use them and why; you'll even find some more technical information in these chapters. Although I appreciated the broad look at all the different types of the social media, I felt that the sections could have gone into more detail. However, you could easily write an entire book on each type of social media presented, so the authors clearly had to limit coverage of each type of social media resource.

    Part III, Strategy, includes the final chapters of 39-43 and offers some excellent advice on how to apply everything learned in the book. I appreciated the bits of advice spread throughout as well as the cohesive strategies presented. I especially found the chapter "The Four Pillars of Social Media Strategy" helpful, which discusses how a social media strategy should have goals of communication, collaboration, education, and entertainment.

    Although some of the principles in this book will endure, much of the descriptions for current social media tools will quickly go out of date (as some already have). However, the author clearly recognized this and intended it to be a timely book. If you're new to the concept of social media and seeking how to apply social media to your business, the "Social Media Bible" is a great resource. If you're already familiar with using social media, you may find yourself skipping some of the basic information in the book. Overall, I believe there is wisdom for everyone to find in this useful guide--the kind of wisdom that will help you to give new life to your company's online marketing efforts in the social media world.

    Amazon 6 Stars
    From A to Z- it's all here!

    By Mark Amtower "Mark Amtower, consultant, autho... (Highland, MD)

    Lon Safko's 2nd edition of The Social Media Bible literally covers everything from A (apps) to Z (Zooomr) and everything in between. This is the most comprehensive book on social media available! If you currently use or plan to use social media in ANY form, I suggest you add this to your library TODAY!

    Amazon 6 Stars
    Good resource for business leaders wanting a greater understanding of social media

    By Chris Ray

    Rapidly advancing technology has produced new ways for individuals, groups, and businesses to communicate, collaborate, and market their products to consumers. Social media is leading the way in improving how business is conducted but many businesses and individuals are nervous about when and how to enter this new wave. In The Social Media Bible the author indicates the book is a comprehensive guide on social media intended to help readers increase revenues, profits, and competiveness in the marketplace. The book is divided into three main sections; part one, the background and basics of social media; part two, the plethora of social media tools available; and part three, developing a social media strategy. Within each of these sections the author provides the reader with the overall footprint of social media: its uses, platforms, and strategies currently employed by various companies. The book is well organized with each chapter providing definitions, examples of successful strategies, and multiple references that afford the reader a helpful guide should they continue their own research on the specific topic.

    Clearly the freshness of the content of any book on social media is limited given the rapid pace of technological innovation in the social media universe. However, for the reader who needs a starting point for discovering the basics of utilizing social media strategically, The Social Media Bible is an excellent resource from which to begin. Furthermore, the author effectively communicates the necessity for business leaders to get in the social media race or risk becoming extinct. This is true for both businesses and the individual business worker. Social media holds promise for improving both the internal and external communication strategies of companies. The book outlines both how social media can improve productivity as well as penetrate new and existing markets more effectively. The chapters on the various social media tools available provide the reader an extensive list of platforms to research, explore, and choose from when considering how one medium might be a more effective choice depending on the reader's particular business environment.

    The author could have improved the book by shortening the history and background section that contained too much basic information. In addition, for readers already active in utilizing social media tools in business it is doubtful they will discover any earth shattering new information in The Social Media Bible. However, for those just beginning to consider social media as part of their business strategy, the author does provide sufficient information readers will find helpful. Certainly there are companies and organizations that have yet to utilize social media as part of their overall business strategy. Readers who find themselves working for those companies will find the book to be effective in giving them an adequate knowledge base in social media that could be useful in educating their organizational leaders on the potential benefits of including social media in their business model. The book may also inspire some readers to launch new initiatives at their workplace or even to become entrepreneurs themselves.

    Amazon 6 Stars
    Book & Purchase experience review

    By R. Freeman (Sharon, MA United States)

    Great book. Really covers Social Media and related online marketing concepts (like SEO). Worth the price. And, the buying process was efficient, easy and painless. I would buy this all over again in a minute.

    Amazon 6 Stars
    Highly recommended for any business collection

    By Midwest Book Review (Oregon, WI USA)

    The second updated edition of The Social Media Bible has been revised and updated with user feedback and content, and offers the latest techniques, platforms and technologies for understanding and effectively using social media marketing. Interviews with 50 experts accompany keys to winning in social media efforts in this fine survey, highly recommended for any business collection.

    Amazon 6 Stars
    If you need to know about Social Media - OWN THIS BOOK TODAY - Six Stars !!!!

    By Richard Stoyeck "StocksAtBottom.com" (Westport, CT)

    The BOTTOM LINE If you must know about social media (SM), this is the only book to get on the market RIGHT NOW. First of all it was copyrighted in September 2010. This material changes quickly and new books are being printed all the time. At this time this is the most current and best book on the market. If it involves the Internet, you do not want to order anything that is more than one year old. So my first tip is always look at the copyright date. Older than a year, it's no thank you.

    The second tip is that you want something that you do not need to read from cover to cover, so the table of contents and the index is very important. The author went to a 1000 people involved with the Internet and asked them what do you need from a social media book. More than 66% couldn't define social media, while 99% recognized that SM would have a direct impact on their firm's bottom line. Based on their input, the author selected and developed the chapters, and the content.

    ORGANIZATION of the BOOK
    The 723 page SM Bible is divided intelligently into 3 parts.

    Part I TACTICS This runs from page 3 to page 447 and is contained in 15 chapters. This is where you will find out about podcasting, vlogs, blogs, followers, SEO, life casting, and flaming among others.

    Part II TOOLS of the TRADE This section runs from pge 447 to page 675. Here you will find the results of 100 companies that the author interviewed including marketing providers, game platforms, and the software you will need, plus the apps, websites, text messaging, mobile insights, and e-mail.

    Part III STRATEGY Here we have the Five Steps to Social Media Success. Each step gets a chapter, they are:


    * Analyze your existing media
    * The Social Media Trinity
    * Integrate Strategies
    * Resources
    * Implement and Measure

    CONCLUSION:
    If you need to learn more about social media, if you need to employ it for your business on whatever level, this is the book for you until the next new thing comes along. You have to be current, and stay current, and that means you do not want an old book. If you are a one person company or you have a thousand people in the company, at the moment there is no better source of information than this book. I heartily recommend it and thank you for reading this review.

    Richard C. Stoyeck