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A Virtual Presence-tation

February 10, 2009 Blog No Comments

It always seems to happen.  Anytime the economy goes into a downturn, the first thing corporate hatchet people do is go after the training and education budget.  Honestly, when times are the most difficult do you really think this is the best time to attack morale and eliminate necessary training?

I speak in more than 100 cites each year on innovative thinking, Internet marketing, and now about the subject of my newest book, The Social Media Bible (www.TheSocialMediaBible.com), published by John Wiley & Sons due out on May 4th.  I see how Fortune 2000 companies rent entire towers of hotels, grand ballrooms, break-out session meeting rooms, fleets of taxis, and buy 100’s of round-trip airplanes seats all to shuttle their employees or business partners in from all corners of the content for an event.  I can’t help but imagine the inordinate expense associated with these events; $50,000, $250,000, $500,000, and sometimes as much as $1,000,000 or more.  Is there a reasonable ROI on this investment?

Sure there is.  It’s all about improving the corporate bottom line by increasing morale and improving performance through new sales & marketing techniques and motivation.  That’s why businesses continue to hold annual sales meeting, MarCom conferences, and professional organization meetings and trade shows and send this kind of money.  And, because of this inordinate expenses associated with these events, this is the first expense category that gets cut in recessive financial times.

I can certainly understand the logic behind cutting costs to match a reduction in revenue, but why does it always have to be an either / or situation.  Why is it always the extreme?  We all understand the value of training, and learning cutting edge sales techniques.  We can measure the ROI.  We all comprehend why it’s important to motivate your team.  We all know that providing the newest and most competitive tools returns the highest value. Is now the time to stop providing these assets to your sales teams, marketing departments, communications staff, and design division?

What if you could eliminate nearly 100% of all of those expenses and still providing the latest sales tools, training, and motivation for your team?  What if you could eliminate the round trip airfare, taxi fares, meals & entertainment, hotel rooms, meeting rooms, banquet charges, telephone, projector, sound system, entertainment, expense accounts, and most importantly; thousands of hours of employee loss in productivity, and still deliver the same highly valuable, highly exciting, highly motivating, live, interactive presentations?  You can…  Use Web Conferencing.

In my new book, The Social Media Bible published by John Wiley & Sons, I talk about the different options in web conferencing in Chapter 23 – Let The Conversation Begin – Interpersonal I discuss web conferencing applications such as GoToMeeting, Adobe Connect, and WebEx.  Here’s what I have to say about these three “Best-In-Class” applications:

Web Conference Applications

GoToMeeting (www.GoToMeeting.com) is for any business a cost-effective, easy-to-use online meeting solution that vastly improves productivity and sales. This service is to use on the fly or for scheduled presentations; to perform live demos; or to collaborate on documents in real time. GoToMeeting’s web conferencing tool allows users to meet online rather than in a conference room. It’s the easiest and most cost-effective way to organize and attend online meetings. The patented technology enables colleagues, customers, and prospects to view any application running on your PC in real time. With the flexibility to meet in person or online, you’ll be able to do more and travel less.

Adobe Connect (www.adobe.com/products/acrobatconnectpro) is the next best thing to an in-person meeting. With Adobe® Acrobat® Connect™ Pro software, you can provide instant access to engaging, collaborative meetings with just a web browser and the Adobe Flash® Player runtime. You can enable attendees to jump into always-available personal meeting rooms with no scheduling or registration required. They’re able to share screens, use a whiteboard, chat, video conference, and enjoy real-time interactions without the hassle of travel. They can control meetings and related assets with robust management and reporting tools, and protect sensitive business data and meeting content with tight security and strong access controls.

WebEx (www.WebEx.com) provides the benefit of on-demand web meetings with no significant up-front costs, no servers to maintain, and no software to install or support. With just a web browser and a telephone, you can use WebEx. Users can integrate WebEx into daily business work flow, and use online meetings to get together with anyone at any time. Coworkers and associates can demonstrate products and services, share presentations in any format, and resolve open issues in real time with secure and reliable technology. WebEx allows the impact of live events by holding large, scalable online proceedings—such as all-hands meetings, shareholder presentations, and webinars—with interactive and dynamic multimedia presentations.

Hear Ye, Hear Ye
While the most effective web conferencing includes video, audio, and live chat for interactive question and answers, you could use free services such BlogTalkRadio (www.blogtalkradio.com) or TalkShoe (www.talkshoe.com) and have your employees “listen-in” on a live conference from any P.C. on any browser, anywhere.

A Virtual Presence In A Virtual World
Now here’s one for the books. It’s totally cutting edge, it’s really fun, and it’s also free!  You can hold your next live virtual presentation, conference, seminar, or corporate meeting in the virtual world, Second Life!  That right…  A virtual world.

When I contacted Mark Kingdon, the CEO of Linden Labs, the creators of Second Life virtual world to ask him if he would do a ½ hour telephone interview for the book, he refused.  I was really surprised!  He went on to say that if I wanted an interview, I could meet him in Second Life.  Wow!  A life interview in Second Life with the CEO of Second Life.

We created a comfortable little place in Second Life with fountains, and swaying eucalyptus trees called The Social Media Bible Garden and invited 30 or so people from around the world to join us.  If you want to visit The Social Media Bible Garden, follow this SLURL: Pinastri (159, 203, 20), (Second Life URL), and you will be transported there.  I talk about this in Chapter 17 – Virtual Worlds – Real Impact  in my book.  Here’s interview I did in Second Life with Mark Kingdon:
The Video Interview From Second Life (www.youtube.com/watch?v=_VkYPkn_fYs&feature=channel_page).kingdon-safko-second-life

This story was so news worthy, it was actually pick up by CNN, both on their web site and their cable cannel and CNN made me a Second Life CNN iReporter!: CNN News Story (www.ireport.com/docs/DOC-108852)

lon-ireporter-for-cnn

I now hold all of my engineering design meetings for my company; Paper Models, Inc. (www.papermodelsinc.com) in Second Life.  My designers come in from Russia, the Ukraine, I’m in Phoenix, and my partners are in San Diego.  We can sit, see one another (or at least each other’s Avatars), and speak openly about the company, marketing, and new model designs.  All live, all fun, all cutting edge, and all for free!

Conference Conclusion
So whether you ichat, AIM, web conference of visit a virtual world to collaborate, communicate, educate, and motivate your employees, you really need to consider the newest technology that is available today.  With a virtual presentation you can:

•    Your team sees the performance of the presentation live.
•    If you want larger than life big screen entertainment, project it.
•    Your employees never have to leave their locations to receive that same great content.
•    You can have it recorded and make it available for employees who missed it, want to see it again, and those you wouldn’t pay to fly to a remote presentation.
•    It can be stored as chapters / slides, and sound bytes.
•    It can even be converted to an audio CD or MP3 for your employees to listen to at the gym, on their rush hour commute, or on their day off.
•    You can save $100’s of thousands of dollars.  And,
•    You save 1,000’s of lost production hours.

And I’m not the only one taking advantage of this incredible efficient technology, here’s an example where the U.S. government is doing an entire conference via the Internet: Government Conference (www.virtualenergyforum.com/)

And, I wanted to give you an example of one of my presentations.  I did this one for the Arizona Enterprise Network in September.  This was the first time I tried this application:  My Presentation (www.essentialet.com/en/ef/en091808/index.htm)

To hear the Mark Kingdon, CEO of Linden Labs and Alan Levy, the CEO and Founder of BlogTalkRadio audio interviews, go to www.TheSocialMediaBible.com and select “Insights” from the menu or follow this direct link: (www.thesocialmediabible.com/download/)

Why am I so willing to share all of these incredible cost saving tips, first and foremost because I care, second because it’s all in my book, and also because the one cost that can never be eliminated… is the speaker fee.  You still need good, fresh, cutting edge, motivational, live content delivered to your employees.

Before I close I want to leave you with this one last thought:

  • 850 employees * 1,200 Miles * 2 (Round Trip) = 2,040,000 Airline Miles
  • 850 employees * 25 Miles * 2 (Round Trip Home / Airport ) = 42,500 miles / 1,700 Trips
  • 850 employees * 25 Miles * 2 (Round Trip Airport / Hotel ) = 42,500 miles / 1,700 Cab Fares
  • 850 employees * 2 Nights = 1,700 Hotel Room Nights

What’s the carbon footprint on this?  We have a corporate responsibility to think “Green”.

Lon Safko

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Book Accolades

"The social media phenomenon is still ramping up and this book provides useful and timely business advice."
Vint Cerf, Father Of The Internet

Vint Cerf

"Lon is a serial technologist who really understands social media and is also blessed with the gift of being a great communicator. His book deftly takes you from "Social Media 101" all the way to PhD status in a format that is easy to browse, informative and powerful."
Tom Asher
Director Consumer Relations North America
Levi Strauss & Co

“Lon Safko and The Social Media Bible address the key questions – Why should I take part in Social Media? How should I take part? How do I reap the greatest benefits? – while also providing the push to take the next step.”
Jeff Hagen
Director, Consumer Services
General MIlls

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"Effectively harnessing the power of social media is a top priority in corporate America.  “The Social Media Bible” with its informative and tactical approach, provides an easy-to-follow roadmap for how to do social media right."
Todd Simon
Senior Vice President
Omaha Steaks

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"Social Media and Customer Care are rapidly coming together. This Second Edition is a must read for any professional who wants to stay on top of this rapidly changing topic. From the basics to long term Social Media  strategy, this is the only resource book to have on your desk."
Scott Ross
Senior Vice President, Sales & Marketing
NCO Group

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    Amazon Book Reviews

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    Amazon 6 Stars
    This book is an 800-pound guerilla when it comes to social media marketing. Four thumbs up!

    By: Jeff Lippincott "www.Jlippin.com" (Princeton, NJ USA)

    Great book! Loved it! It's huge and heavy and not particularly pricey. I found it to be well organized and well written. And it was certainly packed to the gills with content. There are 43 chapters split into three different sections: (1) Background basics & tactics, (2) Tools, & (3) Strategy. The chapters in the first part provide an introduction and framework regarding the book. The numerous chapters in the second part cover 100+ social media tools. And the last five or six chapters in the third part can help you do an audit of the social media marketing your company does (or doesn't do).

    The book is comprehensive. I haven't seen a book that covers so much and in such depth on the topic of social media marketing (or Internet Marketing). There were a ton of "Expert Insights" sprinkled throughout the text that really made the book shine. And each chapter ended with three summaries: (1) Commandments, (2) Conclusion, & (3) Readings & Resources. Each were well done. In particular the Readings & Resources for each chapter were better than most books have at the end of an entire book. 6 stars!

    PS. To see the chapter titles and how the book is specifically organized I encourage you to peek at the Search Inside feature Amazon offers for this book. With 43 chapters there are a lot of chapter titles to read.

    Amazon 6 Stars
    A Comprehensive Social Media Resource

    By David J. Perdue "MINDSTORMS author" (St. Paul, MN)

    Ask a hundred people what "social media" is, and you may get a hundred different definitions. Frankly, social media doesn't just connect people--it baffles them, too. The authors of "The Social Media Bible," however, have made a considerable attempt at creating a resource that helps readers gain an overall understanding of the social media "ecosystem" (to put it in the authors' terms) and how the social media phenomenon relates to business.

    First, I think it's in order to discuss what this tome covers. Part I, Background Basics and Tactics, comprises the first 23 chapters. This section of the book defines social media, explains the different types of social media, and helps you understand why it's important. You get coverage here of everything from social networks to microblogging to virtual worlds. If you've read other books about social media, you may already be familiar with some of this content. If you're brand new to social media, you'll find it especially helpful.

    Part II, Tools, comprises chapters 24-38 and revisits the different categories of social media, focusing on current popular tools. The authors discuss each tool, focusing on who should use them and why; you'll even find some more technical information in these chapters. Although I appreciated the broad look at all the different types of the social media, I felt that the sections could have gone into more detail. However, you could easily write an entire book on each type of social media presented, so the authors clearly had to limit coverage of each type of social media resource.

    Part III, Strategy, includes the final chapters of 39-43 and offers some excellent advice on how to apply everything learned in the book. I appreciated the bits of advice spread throughout as well as the cohesive strategies presented. I especially found the chapter "The Four Pillars of Social Media Strategy" helpful, which discusses how a social media strategy should have goals of communication, collaboration, education, and entertainment.

    Although some of the principles in this book will endure, much of the descriptions for current social media tools will quickly go out of date (as some already have). However, the author clearly recognized this and intended it to be a timely book. If you're new to the concept of social media and seeking how to apply social media to your business, the "Social Media Bible" is a great resource. If you're already familiar with using social media, you may find yourself skipping some of the basic information in the book. Overall, I believe there is wisdom for everyone to find in this useful guide--the kind of wisdom that will help you to give new life to your company's online marketing efforts in the social media world.

    Amazon 6 Stars
    From A to Z- it's all here!

    By Mark Amtower "Mark Amtower, consultant, autho... (Highland, MD)

    Lon Safko's 2nd edition of The Social Media Bible literally covers everything from A (apps) to Z (Zooomr) and everything in between. This is the most comprehensive book on social media available! If you currently use or plan to use social media in ANY form, I suggest you add this to your library TODAY!

    Amazon 6 Stars
    Good resource for business leaders wanting a greater understanding of social media

    By Chris Ray

    Rapidly advancing technology has produced new ways for individuals, groups, and businesses to communicate, collaborate, and market their products to consumers. Social media is leading the way in improving how business is conducted but many businesses and individuals are nervous about when and how to enter this new wave. In The Social Media Bible the author indicates the book is a comprehensive guide on social media intended to help readers increase revenues, profits, and competiveness in the marketplace. The book is divided into three main sections; part one, the background and basics of social media; part two, the plethora of social media tools available; and part three, developing a social media strategy. Within each of these sections the author provides the reader with the overall footprint of social media: its uses, platforms, and strategies currently employed by various companies. The book is well organized with each chapter providing definitions, examples of successful strategies, and multiple references that afford the reader a helpful guide should they continue their own research on the specific topic.

    Clearly the freshness of the content of any book on social media is limited given the rapid pace of technological innovation in the social media universe. However, for the reader who needs a starting point for discovering the basics of utilizing social media strategically, The Social Media Bible is an excellent resource from which to begin. Furthermore, the author effectively communicates the necessity for business leaders to get in the social media race or risk becoming extinct. This is true for both businesses and the individual business worker. Social media holds promise for improving both the internal and external communication strategies of companies. The book outlines both how social media can improve productivity as well as penetrate new and existing markets more effectively. The chapters on the various social media tools available provide the reader an extensive list of platforms to research, explore, and choose from when considering how one medium might be a more effective choice depending on the reader's particular business environment.

    The author could have improved the book by shortening the history and background section that contained too much basic information. In addition, for readers already active in utilizing social media tools in business it is doubtful they will discover any earth shattering new information in The Social Media Bible. However, for those just beginning to consider social media as part of their business strategy, the author does provide sufficient information readers will find helpful. Certainly there are companies and organizations that have yet to utilize social media as part of their overall business strategy. Readers who find themselves working for those companies will find the book to be effective in giving them an adequate knowledge base in social media that could be useful in educating their organizational leaders on the potential benefits of including social media in their business model. The book may also inspire some readers to launch new initiatives at their workplace or even to become entrepreneurs themselves.

    Amazon 6 Stars
    Book & Purchase experience review

    By R. Freeman (Sharon, MA United States)

    Great book. Really covers Social Media and related online marketing concepts (like SEO). Worth the price. And, the buying process was efficient, easy and painless. I would buy this all over again in a minute.

    Amazon 6 Stars
    Highly recommended for any business collection

    By Midwest Book Review (Oregon, WI USA)

    The second updated edition of The Social Media Bible has been revised and updated with user feedback and content, and offers the latest techniques, platforms and technologies for understanding and effectively using social media marketing. Interviews with 50 experts accompany keys to winning in social media efforts in this fine survey, highly recommended for any business collection.

    Amazon 6 Stars
    If you need to know about Social Media - OWN THIS BOOK TODAY - Six Stars !!!!

    By Richard Stoyeck "StocksAtBottom.com" (Westport, CT)

    The BOTTOM LINE If you must know about social media (SM), this is the only book to get on the market RIGHT NOW. First of all it was copyrighted in September 2010. This material changes quickly and new books are being printed all the time. At this time this is the most current and best book on the market. If it involves the Internet, you do not want to order anything that is more than one year old. So my first tip is always look at the copyright date. Older than a year, it's no thank you.

    The second tip is that you want something that you do not need to read from cover to cover, so the table of contents and the index is very important. The author went to a 1000 people involved with the Internet and asked them what do you need from a social media book. More than 66% couldn't define social media, while 99% recognized that SM would have a direct impact on their firm's bottom line. Based on their input, the author selected and developed the chapters, and the content.

    ORGANIZATION of the BOOK
    The 723 page SM Bible is divided intelligently into 3 parts.

    Part I TACTICS This runs from page 3 to page 447 and is contained in 15 chapters. This is where you will find out about podcasting, vlogs, blogs, followers, SEO, life casting, and flaming among others.

    Part II TOOLS of the TRADE This section runs from pge 447 to page 675. Here you will find the results of 100 companies that the author interviewed including marketing providers, game platforms, and the software you will need, plus the apps, websites, text messaging, mobile insights, and e-mail.

    Part III STRATEGY Here we have the Five Steps to Social Media Success. Each step gets a chapter, they are:


    * Analyze your existing media
    * The Social Media Trinity
    * Integrate Strategies
    * Resources
    * Implement and Measure

    CONCLUSION:
    If you need to learn more about social media, if you need to employ it for your business on whatever level, this is the book for you until the next new thing comes along. You have to be current, and stay current, and that means you do not want an old book. If you are a one person company or you have a thousand people in the company, at the moment there is no better source of information than this book. I heartily recommend it and thank you for reading this review.

    Richard C. Stoyeck